Story time "Calling Adobe Support"
So, I simultaneously called and started a live chat with Adobe.... told them that we received their email announcing the end of Adobe Animate. They had no idea what I was talking about. They proceeded to try and sell me licenses for Adobe Animate. /facepalm I said, "No, no, no. You sent me an email saying this product was being removed from their line up. They suspiciously asked me for screenshots of the email as proof-- which I sent. They low key tried to convince me it was fake until I sent them a link of their own help page verifying the announcement. Four other team members were quietly listening from our team's voice chat trying really hard not to burst into laughter. It was funny but bewildering sad at the same time. Adobe support had never been notified that this change was coming. Politely asked to be escalated to someone on their backend or enterprise team. I am currently waiting for them to contact me back.
























